Cancellation policy

§ 7 Cancellation policy

In the event that you are a consumer within the meaning of § 13 BGB, i.e. you are making the purchase for purposes, which can be attributed predominantly neither to your commercial nor your commercial or self-employed professional activity, you have a right of withdrawal in accordance with the following provisions.


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons to revoke this contract.

The revocation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of withdrawal, you must contact us at


Catch & Keep GmbH
Ebinger Str. 4
72479 Strassberg
+49 (0)7434 7419810

by means of an unequivocal declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract.

You can use the attached sample cancellation form, which is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before expiry of the revocation period.


Consequences of the revocation

If you revoke this contract, we shall return to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive the notification of your revocation of this contract. For this repayment we use the same means of payment that you used in the original transaction, unless you have otherwise expressly agreed; in no case will you be charged for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods whichever is the earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract to us or to [if applicable, the name and address of a person authorized by you to receive the goods] hand over. The deadline is met if you return the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to a defect to the examination of the nature, characteristics and functioning of the goods is not necessary handling with them.

If you want to cancel the contract, please fill out the form on the following page and send it back to:


Catch & Keep GmbH
Ebinger Str. 4
72479 Strassberg




Herewith I/we (*) revoke the contract concluded by me/us (*) concerning

the purchase of the following goods (*):


Ordered on (*)/received on (*):


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only in case of communication on paper):




(*) Please delete where inapplicable.


(1) The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or  determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer (eg. T-shirts with your photo and your name).

– sealed goods, which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,

– of goods, if they are inseparable from other goods after delivery because they have been inseparably mixed with other goods,

– sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,

– of newspapers, periodicals or magazines with the exception of subscription contracts.

(2) Please avoid damage and contamination. Please send in the original packaging with all accessories and packaging components to us. If necessary, use a protective outer packaging. If you no longer have the original packaging please use suitable packaging to provide sufficient protection against transport damage in order to avoid claims for compensation

(3) Before returning the goods, please call us at +49 (0)7434 7419810 to announce the return. In this way you enable us to allocate the products as quickly as possible.

(4) Please note that the modalities mentioned in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.

End of the cancellation policy