Orders
Your order with us is super simple and takes a maximum of 3 minutes:
- Select the items you want
- Login or registration
- Selecting the payment method
- Order subject to payment
- Confirmation email is sent
- Goods will be shipped to you
You can enter the code in the “Voucher” field in the shopping cart or on the checkout page.
After entering the voucher, it is important that you click on Apply, otherwise the code will not be activated. After clicking on Apply, the amount of the redeemed voucher is automatically reduced.
One more thing: If you fall below the limit for free shipping after using your voucher, you may incur shipping costs.
Unfortunately, subsequent changes are generally not possible (applies to payment methods as well as delivery address), as your order is processed by us directly after payment and then shipped.
For orders with payment by bank transfer, a cancellation or change is still possible if it has not yet been paid for by you.
Please check your order thoroughly before you send it to us (e.g. the street and house number are entered incorrectly from time to time).
Payment
You can pay in our shop as follows:
- PayPal
- Credit card
- Instant bank transfer
Yes, of course we use secure SSL encryption for the transmission of your payment data, so that no one can intercept your data.
In addition, we guarantee that your data will not be passed on to unauthorised third parties.
Once you have paid for your order and we have successfully received the money, you will receive your invoice in PDF format.
You will also receive a printed version of your invoice with your package.
Shipping
Your shipment will be at your home within 1-3 days if you order within Germany. International shipments, on the other hand, take about 4-5 working days.
The safe delivery of your package is very important to us. For this reason, we only send insured packages with DHL. Immediately after your parcel has been sent, you will receive a tracking link by e-mail to track your parcel online.
Country | PRICE | FREE SHIPPING | DURATION IN WORKING DAYS |
---|---|---|---|
Germany | 4,90€ | from 75€ | 1-3 |
Austria | 4,90€ | from 89€ | 4-5 |
Belgium | 4,90€ | from 89€ | 4-5 |
Netherlands | 4,90€ | from 89€ | 4-5 |
France | 4,90€ | from 89€ | 4-5 |
Italy | 4,90€ | from 89€ | 4-5 |
Spain | 4,90€ | from 89€ | 4-5 |
Important info for deliveries to Switzerland: Customs duties and import sales tax are not covered by Catch&Keep. You must pay these directly to the parcel carrier when you receive the parcel.
You want to know exactly where your parcel is right now? No problem. You will receive your shipment confirmation from us by e-mail. In it, you will find a link to the DHL shipping portal. There you can then track your order exactly.
Important:
- It can take up to 24 hours for the shipping status to update. This is because although we have created the shipping label and sent the parcel, DHL may not scan the parcel until a little later
- Your package will not be shipped until payment has been received. Depending on how quickly we receive the money, there may be a slight delay
- If the shipment status has not changed after 2 working days, please contact us by e-mail at support@catchandkeep.eu and give us your order number. We will then check the shipment status with DHL.
If you have received an incorrect delivery and/or individual parts of your order are missing, please contact us directly at support@catchandkeep.eu with your order number and the error in question.
Please also take photos of your order if this is important to clarify the issue.